For residents
Connected home devices: what's recorded, who sees it, and for how long
Some of our properties have smart locks, leak/smoke sensors, thermostats, or submetered utility meters installed. This page says plainly what each one records, who can access it, and when it's deleted.
Smart locks
That the door was locked or unlocked, when, and which access code was used — never audio, video, or your location.
No camera and no microphone are part of this device.
Leak and smoke sensors
Whether a leak or smoke condition is currently detected, and the sensor's battery/online status.
No audio or video, no continuous environmental logging beyond an alert state.
Thermostats
The temperature setpoint and readings for your unit.
No occupancy tracking beyond what the thermostat itself needs to run.
Energy and water meters
Periodic usage readings (kWh or gallons) used for your submetered utility charges and usage reports.
Meters record consumption totals, not which appliance or fixture is running.
Who can see it
Access is limited by default
- You can see the devices installed in your own unit and their current status.
- Your property manager's staff can see and, for locks, operate devices at properties they manage.
- The property owner can see device status for their own properties, not any other owner's.
- Other residents, vendors, and technicians do not have access to your unit's device data. A vendor dispatched to your unit sees the work order, not your device history.
Device data is never sold. Lock codes are managed through our access-control provider solely to issue and revoke entry for scheduled maintenance and showings — see your resident portal's entry-notice log for a record of every scheduled entry to your unit.
How long it's kept
Retention
Sensor and meter readings — kept for the length of your tenancy plus 24 months afterward, for maintenance history and billing records, then deleted.
Lock activity and entry-notice logs — kept for the length of your tenancy plus 12 months afterward, then deleted.
Device inventory (name, type, status) — kept only while the device is installed at your unit; removed when it is uninstalled.
These are the retention windows we commit to. We are rolling out automated enforcement of them; until that's complete, you can ask your property manager to delete data covered by this policy at any time.
Questions
Want to see your own devices?
Signed-in residents can view the devices installed at their own unit from My devices in the resident portal. For anything else about this policy, call (619) 775-1997 or email team@bigmoda.ai.